FAQ’s

Where is your office located?

We are located at 854 E. Broad St, Columbus, OH 43205 ; 2 1/2 blocks east of I-70 and E. Broad,  on the corner of E. Broad St. and 17th Ave, directly across the street from BP gas station. 

What are your office hours

Office hours are Monday through Friday 9:00 am – 5:30 pm, Saturday, 9:00 am – 1:00 pm. We do reserve the right to close the office for holidays or meetings, as needed.

What utilities are residents responsible for?

Residents are generally responsible for all utilities: gas, electric and water however, utilities required may be property specific. Water is either billed at a flat rate or sub metered by Guardian Water & Power. Utility accounts must be set up in the tenant(s) name prior to receiving keys at move in.

Where can I find a copy of your application?

Click Here and you will be directed to a current list of available units. Click on Apply Now to view an electronic version of our application. 

Do you allow pets at F&W?

It depends on the property. Dogs would not be allowed in buildings with common hallways however, if a unit has its own entrance it may be possible to have a dog; please see the Property Listing or contact the Leasing Office with any questions. Cats are allowed. There is a $30 pet rent, per month with a limit of 2 pets.

When and where is rent due?

Rent is due on the 1st of every month. It is considered late after the 1st but the first late fee of $50 will not be assessed until the 6th of the month. The second late fee of $50 will be assessed on the 11th of the month. In order to avoid a late fee, rent needs to be in our office or postmarked no later than the 5th for the first late fee and the 10th for the second late fee. If the event that the 5th or 10th is a holiday, Sunday or our office is closed, you are still responsible for paying on time. Late fees will be assessed accordingly. All rents are to be made payable to F&W Properties and sent to 854 E. Broad Street, Columbus, Ohio 43205. Also, you can pay rent 24 hours a day by using the secured rent drop box on the front door of our office or by paying online at http://fwproperties.appfolio.com/connect/session/new (Note: We will need to have an email on file for you to pay your rent online. Call us if we do not have your email address already.) We generally file evictions on or around the 15th of each month.

Below is what we consider a Maintenance Emergency

A true emergency is something that threatens your physical being or the structure of the apartment, below is things we consider an emergency:

  • Lockout-(Residents will be charged $125 to have someone come and let them in the apartment, no keys will be given). Residents may buy a key for $2 at the rental office during normal business hours.
  • Severe running water causing damage. (Try to shut the water off)
  • Fire (Call the fire department first, then us)
  • No heat (Temperature below 32 degrees)
  • Break in (ie: burglary, robbery)
  • No electric in all of apartment (If electric is out to refrigerator for some time and you suffer food loss, your rental insurance should cover the damage)

If you have any of the problems listed, please call our 24 hour emergency service at: (614) 448-2548. Please make sure if you call in an emergency; that you give a phone number and stay by the phone so a member of our emergency team can call you back.

Can my packages be delivered to the office if I am not home?

We will sign for your UPS, DHL, FedEx or USPS packages at the F&W Leasing office if you are not home to receive them and will notify you via phone/text/email. We will keep them at the office until you have time to pick them up, however, we will not be responsible for packages that are not picked up in a reasonable amount of time. (We have a limited amount of space to store them so please pick them up as soon as you can.) If you live in a secured entrance building, the delivery driver may bring your packages directly to our Leasing Office in the event specific directions are not given prior to shipment.

Is there a fee for paying my rent online vs at the office?

When accessing your online tenant portal, you have two methods to choose from to make a payment. The first option is an ACH payment/E-Check via your Checking/Savings account by providing your account and routing numbers; there is no fee for this option. The second option is to pay via credit/debit card; there is a fee which starts out at $17 and is based upon the amount in which you are paying. If you choose to make a credit/debit card payment in our Leasing Office there will be $20 fee added to the transaction.

Do you have a resident referral program?

Yes, we do! We are happy to pay a $50 referral fee to residents who refer a neighbor. The prospective resident needs to tell us on their first visit to our leasing office that you sent them. The money will be paid in the form of a check; after the new resident signs his or her lease.

How much notice do I need to give before I move out?

As stated in our section VII of our Lease, A 30 day written notice is required on or before the 1st of the month in which you are planning to vacate. For example, if you are planning on moving out by July 31, written notice must be given no later than July 1st. In the event that you are moving out any time prior to the last day of the month, you will still be responsible for the entire month’s rent. Lastly, in the event that we receive your notice after the 1st of the month, you will still be responsible for the following month’s rent.  Download the notice to vacate[PDF]*

When do you start renting your apartments for the upcoming school year (August 15 move in)

We have 3 properties, 170-194 Jefferson Ave, 58 Hamilton Park & 72 Hamilton Park, in which leases start in conjunction with the area college & university schedules. Please check with us starting in March to get information for the upcoming school year. For our remaining properties, we are NOT set up to rent more than 45 days in advance. Typically we will know by the 2nd of every month, what we will coming up for rent for the following month.

What are the phone numbers for the utility companies?

Click Here and you can pull up a list of utility phone numbers [PDF]*