GENERAL QUESTIONS
HOW LONG DOES IT TAKE TO PROCESS AN APPLICATION?
Our application timeline depends on the information you provide. Once we receive a completed application including all the necessary information and documents, it may take up to 5 business days to complete.
DO YOU ACCEPT CO-SIGNERS, WHAT ARE THEIR QUALIFICATIONS?
Yes, we do. A co-signer must complete their own application and pay the $75 application fee. We look at all applications as a whole, but in general, the co-signer should meet all the standard qualifications and have excellent credit with sufficient income.
ALL ABOUT SECURITY DEPOSITS!
Security Deposits are usually equal to one month's rent, but not to exceed $1,000. We can accept a deposit once your application is received. It can be paid over the phone with a credit or debit card.
Security deposits are non-refundable unless your application is denied.
DO YOU ACCEPT SECTION 8?
We will not discriminate against your form of payment, however, all other qualifications will need to be met as well.
DO YOU ACCEPT THIRD-PARTY PAYMENT ASSISTANCE?
Yes, we will accept a third-party payer once you are first qualified and approved independently. Please contact our team for details.
CAN I ADD SOMEONE TO MY CURRENT LEASE?
Yes, you can add someone to your lease if certain requirements are met. First, you must be in good standing with F&W Properties. The new tenant will need to apply and have a criminal/credit background check completed. Once approved a signed new annual lease at the current rental rate is required.
WHERE IS YOUR OFFICE LOCATED?
We are located at 854 E. Broad St, Columbus, OH 43205; 2 1/2 blocks east of I-70 and E. Broad, on the corner of E. Broad St. and 17th Ave, directly across the street from BP gas station. The parking lot is on the side on the corner of 17th and E. Broad Street.
WHAT ARE YOUR OFFICE HOURS?
We are by appointment only Monday through Friday 9:00 am – 5:30 pm. Please reach out to our office staff to schedule an
in-person meeting if needed via email: info@fwproperties.com
WHERE CAN I FIND A COPY OF YOUR APPLICATION?
Click Here and you will be directed to a current of list of available units. Click on “Apply Now” to view an electronic version of our application.
DO YOU ALLOW PETS AT F&W?
It depends on the property. We collect a $300 non-refundable initial admin fee.
There is a $50 pet rent, per month with a limit of 2 pets.
CAN I ADD A PET AFTER I MOVE IN?
If permissible in your building, yes. Please contact the office for the process to proceed.
WHEN AND WHERE IS RENT DUE?
Rent is due on the 1st of every month. It is considered late after the 1st, however, there is a grace period until the 5th of the month. A $50 late fee is charged on the 6th and the 11th. To avoid a late fee, rent needs to be paid on our end no later than the 5th for the first late fee and the 10th for the second late fee. If the event that the 5th or 10th is a holiday, Sunday or our office is closed, you are still responsible for paying on time. Late fees will be assessed accordingly. All rents are to be made payable to F&W Properties online at:
https://fwproperties.appfolio.com/connect/users/sign_in
(Note: We will need to have an email on file for you to pay your rent online.)
BELOW IS WHAT WE CONSIDER A MAINTENANCE EMERGENCY
A true emergency is something that threatens your physical being or the structure of the apartment, below are things we consider an emergency:
Lockout-(Residents will be charged $175 to have someone come and let them in the apartment, no keys will be given). Residents may buy a key for $5 at the rental office during normal business hours.
Severe running water causing damage. (Try to shut the water off)
Fire (Call the fire department first, then us)
No heat (Temperature below 32 degrees)
Break-in (ie: burglary, robbery) Please call 911 first, then contact us!
No electricity in all of the apartment (If electricity is out to the refrigerator for some time and you suffer food loss, your renters insurance should cover the damage)
If you have any of the problems listed, please call our 24-hour emergency service at: (614) 448-2548. Please make sure if you call in an emergency; that you give a phone number and stay by the phone so a member of our emergency team can call you back.
CAN MY PACKAGES BE DELIVERED TO THE OFFICE IF I AM NOT HOME?
Yes, we offer Luxer One lockers outside the leasing office. There is a fee and certain restrictions apply.
ARE THERE ANY ASSOCIATED FEES WITH PAYING MY RENT?
When accessing your online tenant portal, you have two methods to choose from to make a payment. The first option is an ACH payment/E-Check via your Checking/Savings account by providing your account and routing numbers the fee is $2.49. The second option is to pay via credit/debit card; the Transaction fee for credit is 3.49% and for Debit, it is $9.99.
DO YOU HAVE A RESIDENT REFERRAL PROGRAM?
Yes, we do! We are happy to pay a $200 referral bonus to residents who refer us to a neighbor. The prospective resident needs to tell us when they apply that you sent them. The money will be paid in the form of a check after the new resident signs their lease.
HOW MUCH NOTICE DO I NEED TO GIVE BEFORE I MOVE OUT?
As stated in section VII of our Lease, A 30-day written notice is required on or before the 1st of the month in which you are planning to vacate. For example, if you are planning on moving out by July 31, written notice must be given no later than July 1st. If you are moving out any time prior to the last day of the month, you will still be responsible for the entire month’s rent. Lastly, if we receive your notice after the 1st of the month, you will still be responsible for the following month’s rent. However, we stall move-outs from November 1 through the end of January.
WHAT UTILITIES ARE RESIDENTS RESPONSIBLE FOR?
Residents are responsible for all utilities: gas, electric, and water however, utilities required may be property specific. Water is either billed at a flat rate or sub-metered by Guardian Water & Power.
Utility accounts must be set up in the tenant(s) name prior to receiving keys at move-in.
HOW MUCH DO UTILITIES USUALLY RUN?
Unfortunately, we do not have that information. You may be able to find that information by contacting the local utility companies.
WHAT ARE THE PHONE NUMBERS FOR THE UTILITY COMPANIES?
Electric Company American Electric Power Tel: (800) 277-2177 Fax: (800) 947-0378 (614) 836-4943
Gas Company Columbia Gas Tel: (800) 344-4077 Fax: (866) 234-2872
